Trial Download & Installation
Log in troubleshooting (Aligned Elements Web Client)
At first log in
If you are logging in for the first time and have problems, we have detailed instructions in the user manual.
The most common situations for not being able to log in for the first time are:
- Cannot find the activation email
- The link in the activation email has expired
- Error message "Invalid login attempt" at first log in
Click on the situation that applies to you for explanations and troubleshooting steps.
In General or after resetting your password
If you have log in problems in general or, e.g. after resetting your password, there are instructions and tips available here.
The most common situations for not being able to log in are:
- Error message "Invalid login attempt" at log in
- Locked out after too many tries
- The link in the Reset Password email has expired
- Not using the correct URL/Web address for your Aligned Elements installation
Where applicable, click on the situation that applies to you for explanations and troubleshooting steps.
