Skip to main content

Word Support FAQ

An clicking on a File Object file link to open a Word document, an error occurs

This happens for the Aligned Elements Windows client on Windows 11.

The error says "An unexpected error occurred. Please mail the logfile to This email address is being protected from spambots. You need JavaScript enabled to view it.. ..." 

On Windows 11 machines, the Microsoft Word installer sometimes do not set the path to the “Winword.exe” in the registry.

Consequently, Aligned Elements fails to start “Winword.exe” since its path is unknown to AE.

How to solve it

Manually adding registry values for this makes the problem go away.

The image below displays the expected registry settings:

Registry_For_Word.PNG