Word Support FAQ

Note! For Word 2003, you must use Word 2003 Professional SP1 or later. Word 2003 Standard or Small Business will not work.

There are three possible reasons: a) the word templates are corrupt or b) the Action Pane is hidden by Word but accessible or c) it is inaccessible all together. Click Ctrl-F1 in word (Word 2003) to attempt access the general task pane and see if you can find the Action Pane in the drop down list.

If you cannot see it, it might also be the case that the Action Pane Active X component is blocked on your computer. Check for the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{5f61f809-422a-4152-91f5-9ec1b935efd7}

If you find it, delete it and start Aligned Elements again. This time the Action Pane should be accessible in Word.

If this does not correct the error, you need to reinstall Visual Studio Tools For Office. VSTO 2005 SE can be downloaded here. When you have downloaded and installed VSTO, then repeat the installation of Aligned Elements.

If that also fails, then send us the logfiles and we'll check if the templates are corrupt.